Customer Care

Shipping

We ship using FedEx ground service, through which customers receive their orders 3-5 business days (Monday-Friday) from the date of dispatch. These delivery timeframes for ground service only apply to US addresses within the contiguous 48 states. 

We dispatch orders within 2 business days from the date that we receive your order and credit verification has been confirmed. Orders placed on Friday after 1:00 PM EST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.

Returns

We are only happy when you're happy.  

1. Within 7 days of your order delivery, please contact us at  rockdalegcc@gmail.com. Include an order number and reason for exchange or return. We will issue an RA number and further instructions.

2. Ship your return to the following address:

RGCC RETURNS
13237 North 8th Ave
Phoenix, AZ 85029

All items must not be worn, washed or damaged, and must have all tags attached in order to be eligible for a return.

Items must be received at our warehouse within 14 days of your RA issue date.

3. Upon acceptance of the merchandise for return, we will process your refund approximately within 14 business days, at which time you will be notified by email. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card.

We reserve the right to reject any return/exchange that does not comply with the conditions stated above. If you have any questions or concerns regarding the return/exchange process, please contact customer service at rockdalegcc@gmail.com.